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Privacy & Security Policy

Legal & General Pet Insurance is arranged and administered by Ultimate Pet Partners Limited and brought to you by Legal & General Distribution Services Limited. Ultimate Pet Partners Limited operate the Legal & General Pet Insurance website.

The purpose of this statement is to set out how we, Ultimate Pet Partners Limited, use personal information that we may obtain about you. As a user of any services provided by Legal & General Pet Insurance on this website and by using the website generally you agree to this use.

Use of your Personal Information

When you register and use this site you will be asked to provide certain information such as your contact details or other details required for the particular products you ask about. We will use this data to provide you with a quote and to fulfil our agreement with you.

We may use information that you provide or that is obtained by us as follows:

  • to register you with our website and to administer our website services;
  • to administer any prize draws or competitions you may enter;
  • as agents for Legal & General Insurance Limited, the underwriters of these products, and other insurers who may provide insurance products;
  • for assessment and analysis (e.g. market, customer and product analysis) to enable us to review, develop and improve the services which we offer

We may supplement the information that you provide to us with information that we receive from third parties.

We may also monitor and/or record your telephone conversations and electronic communications to ensure consistent service levels, to prevent/detect fraud, and for training purposes.

Processing of your data by Legal & General Distribution Services Limited:

  • in the event that a change is made to the party that arranges and administers your policy, we will transfer your data to Legal & General Distribution Services Limited and/or the new party appointed by it to arrange and administer your policy to allow them to provide you with a renewal quote following the change and allow continuity of your insurance cover.
  • we will only transfer a copy of your information to Legal & General Distribution Service Limited and/or the new party appointed by it when your Ultimate Pet Partners pet insurance cover is due for renewal. We will continue to retain your information in accordance with the terms of this Data Protection notice.
  • Legal & General Distribution Services Limited will write to you before any such change explaining why a change has been made and giving you details of the new arranger and administrator and/or new insurer.
  • Legal & General Distribution Services Limited will be the sole data controller of your personal information that is received by them for the purpose of providing your renewal quote and any subsequent insurance cover, as well as for any marketing and research purposes performed by them as detailed below.

Fraud Prevention

In order to protect our customers and us from fraud and theft, we may pass on information that we obtain about you from making identity checks and from other information in our customer records, including how you conduct any account you may have with us, to other Group companies, other retailers and to financial and other organisations (including law enforcement agencies) involved in fraud prevention and detection to use in the same way.

Disclosure of Your Information

We may give information about you to the following, who may use it for the same purposes as set out above:

  • to the underwriters of this insurance;
  • where you have consented to, Legal & General Distribution Services Limited and their agents may use your information to keep you informed by post, telephone, email or text messages about products which may be of interest to you. Your information may also be used for these purposes after your policy has lapsed. If you do not wish your information to be used for marketing purposes shown above please write to the Data Protection Compliance Manager at the address below;
  • appointed third parties who (on our behalf) profile your data so that we may tailor the goods/services we offer to your specific needs;
  • to other organisations for the administration of prize draws or competitions;
  • to anyone to whom we transfer or may transfer our rights and duties under our agreement with you;
  • if we have a duty to do so or if the law allows us to do so.

Your information may also be used for these purposes after your policy has lapsed.

Security

We will treat your personal data (as defined in the Data Protection Act) in accordance with all applicable data protection and privacy legislation and will endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data you disclose on-line. You accept the inherent security risks of providing information and dealing on-line over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default.

General

You have the right to see personal data that we keep about you, and, upon our receipt of a written request from you and your payment of a fee, in accordance with your rights under the Data Protection Act 1998, we will provide you with full details of any such information we hold. If you are concerned that any of the information we hold on you is incorrect or if you need to change any of your registered details, please contact us (see details below).

Please be aware that our site may link to other web sites which may be accessed through our site. We are not responsible for the data policies or procedures or the content of these linked web sites.

In carrying out the activities specified in this privacy policy, we may transfer data outside the European Economic Area to countries under strict conditions of secrecy and security and in accordance with the provisions of the Data Protection Act 1998.

Contact Us

If you have questions about this Legal & General Pet Insurance Privacy Policy, wish to access your personal data, or change your mind about being kept informed about products and services as described in this Privacy Policy, please email legalandgeneral@ultimateservices.co.uk or write to:

The Data Protection Compliance Manager
Legal & General Pet Insurance
5th Floor,
The Connect Centre,
Kingston Crescent,
Portsmouth,
PO2 8DE

Changes to this Privacy Policy.

Because technologies on the Internet change so quickly, we reserve the right to modify this Privacy Policy from time to time.

Cookie Policy

When you visit our Website, we may attach a "Cookie" to your browser. Cookies are small text files that allow us to identify your computer, recognise repeat users, observe anonymous user behaviour and compile aggregate data about users in order to improve the service we provide. The data we collect using Cookies does not identify individual users and is only used for tracking and analysing use of the Website. In some cases we use reputable third party Ad serving companies for these purposes. These companies may use third party Cookies and data tags to track website traffic information about a user's visit such as date, time and browser type.

Most web browsers will accept Cookies, but if you would prefer we did not collect data by this method, you can disable this function within your browser settings. However, without Cookies, you may not be able to use the full functionality of our Website, including personalisation of the web content to reflect your personal usage.

If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. Information on deleting or controling cookies is available at aboutcookies.org.